1. returns & exchanges
we want you to be completely satisfied with your purchase. if you receive a damaged or incorrect item, you may return or exchange it. please contact our customer support team within 14 days of receiving the product to initiate the process. in certain cases, we may allow you to keep the item and provide a 50% refund or store credit for the full amount of your order. we'll guide you through every step to ensure a smooth experience.
2. damaged or lost items
damaged items: if your item arrives damaged or becomes defective within 14 days of delivery, we will offer a full refund or send a free replacement.
lost items: if your order is lost in transit and cannot be recovered within 30 days of placing the order, we will either reship the item or offer a full refund. your satisfaction is our priority, and we will work diligently to resolve any issues.
3. refund processing time
once we receive your returned item, refunds are typically processed within 5–7 business days. if there are any issues or delays, feel free to contact our support team to confirm that the refund has been initiated. if everything is correct on our end, we recommend checking with your bank for further updates.
